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Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for the purpose of
which for the most part cannot be attributed to either their commercial or their self-employed professional activity:
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A. Cancellation policy
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right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier take possession of the last goods
have taken or has.
Deviating from this, the cancellation period in the case of a contract for the regular delivery of goods over a fixed period of time is fourteen
Days from the day on which you or a third party designated by you who is not the carrier takes possession of the first goods.
In order to exercise your right of withdrawal, you must send us (Pia Lehmann, Voßnacke 22, 45529 Hattingen, Germany, Tel.: 01731821473, email: support@piundhu.de) a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract.
You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for
additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract is.
For this repayment, we will use the same means of payment that you used in the original transaction, unless it was with you
expressly agreed otherwise; under no circumstances will you be charged fees for this repayment. We can refuse the repayment,
until we have received the goods back or until you have provided proof that you have sent back the goods, whichever of the
earlier time is.
You have the goods immediately and in any case no later than fourteen days from the day on which you inform us about the cancellation of this contract,
return or hand over to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

General information
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

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B. Withdrawal Form
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If you want to revoke the contract, please fill out this form and send it back.
On
Pia Lehmann
Vossnacke 22
45529 Hattingen
Germany
Email: support@piundhu.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
 
Article: _______________________________________________________
Article:_______________________________________________________
Ordered on (*): ________________________ / received on (*): ________________________
Name of consumer(s): __________________________________________________________
Address of consumer(s): __________________________________________________________

Signature of the consumer(s) (only if notified on paper): _________________________________________________________

Date: _________________________

(*) Delete where not applicable
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